Warranty Registrations
Connelly-Collection-Madison-trimless_edi
The Madison trimless
HE gas fire

All fires come with a manufacturers guarantee with a minimum of one year but often far in excess of that but will come with certain criteria to be met. In the case of gas fires, they must have an annual safety check & service (SCS) carried out by a qualified & registered Gas Safe engineer, irrespective of the amount of use the appliance has had throughout the year. It is worth checking through the terms & conditions of your fire to make sure you conform with its criteria as they can vary from manufacturer to manufacturer. As a minimum, all companies expect you to register the warranty within 14 days of installation, most have an online form for ease, links are listed below. Some companies insist on the oxypilot assembly being replaced at each service, this will be charged for on top of the safety check & service cost by the engineer. Failure to replace this where it's stipulated will automatically void your warranty. Please note routine consumables are never covered by the guarantee. It is the owners responsibility to arrange the SCS before the warranty runs out each year.

Crystal Gem
Inset gas fire

Most manufacturers do an online registration which takes a minute or two. Make sure you have the model of fire & serial number to hand as they will be requested. To register your warranty look for the manufacturer under the correct fuel heading & click the link. If the warranty is in the box supplied with the fire then a phone number for queries will appear instead.

Gas Fires
Electric Fires & Stoves
Multifuel, Wood & Gas Stoves

We accept all major credit & debit cards along with cash or cheques

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