Warranty Registrations
The Madison trimless
HE gas fire

All fires come with a manufacturers guarantee with a minimum of one year but often far in excess of that but will come with certain criteria to be met. In the case of gas fires, they must have an annual safety check & service (SCS) carried out by a qualified & registered Gas Safe engineer, irrespective of the amount of use the appliance has had throughout the year. It is worth checking through the terms & conditions of your fire to make sure you conform with its criteria as they can vary from manufacturer to manufacturer. As a minimum, all companies expect you to register the warranty within 28 days of installation, usually having an online form for ease, links are listed below. For gas fires & stoves, most companies insist on the oxypilot assembly being replaced at each service, this will be charged for on top of the safety check & service cost by the engineer. Failure to replace this where it's stipulated will automatically void your warranty. Please note routine consumables are never covered by the guarantee. It is the owners responsibility to arrange the SCS before the warranty runs out each year.

Online registration usually takes a minute or two. To register your warranty look for the manufacturer under the correct fuel heading & click the link. If the warranty is in the box supplied with the fire then a phone number for queries will appear instead. 

Make sure you have the model of fire & serial number to hand as they will be requested.

Crystal Gem
Inset gas fire
Keep your receipt/invoice in a safe place, in the event of a warranty claim you will need to produce it!!!
It is the customers responsibility to save it not the retailers. No exceptions will be accepted.
Gas Fires
Electric Fires & Stoves
Multifuel, Wood & Gas Stoves

We accept all major credit & debit cards along with cash or cheques

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